Refund Policy
At OpenTerrace, we are committed to customer satisfaction. This Refund Policy applies to all purchases made online at our website openterrace.xyz, over the phone via +39 06 4567 8901, and at our physical location at Via Margutta, 125, Rome, 00187, Italy.
Order Cancellation
If you need to cancel an order, please contact us immediately at +39 06 4567 8901. Orders that have not yet been prepared can be canceled without charge. If the order has been prepared but not dispatched, a cancellation fee may apply.
Returns
Due to the perishable nature of our products, we are unable to accept returns after delivery or pickup. However, if your order is incorrect or unsatisfactory, please contact us at +39 06 4567 8901 within 2 hours of receipt so that we can address your concerns.
Refunds for Incomplete or Incorrect Orders
If an item is missing from your order or if you receive an incorrect order, please contact us within 2 hours of receiving your order. Upon verification, we will provide a refund of the missing or incorrect item(s) to your original method of payment. The refund amount will only include the purchase price of the item(s) and any applicable sales tax in €.
Quality Issues
We take pride in the quality of our offerings. If you are not satisfied with the quality of the product, please contact us within 2 hours of your purchase. After investigation, if we find that the product did not meet our high standards, we will offer a replacement or a refund to your original payment method.
Refund Processing
Once we confirm your refund, it will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time before your refund is officially posted, depending on your card issuer's policies.
Mistaken Charges
If you believe there has been a mistaken charge, please contact us at +39 06 4567 8901 detailing the issue. We will investigate the matter and, if confirmed, a full refund will be issued.
Payment Disputes
In the event of a payment dispute from your card issuer, we will handle the situation in accordance with our bank's policies and procedures to resolve the matter promptly.
Contact Information
For any concerns or questions regarding our Refund Policy, please reach out to us at +39 06 4567 8901 or visit us at Via Margutta, 125, Rome, 00187, Italy.
Policy Update
This Refund Policy was last updated on March 31, 2023. We reserve the right to modify or update this policy at any time, and encourage customers to review it regularly. Changes to the policy will be effective immediately upon posting on our website.
Thank you for doing business with OpenTerrace. We appreciate your trust and strive to deliver the best products and customer experience every time you order with us.